Sr. Product Design Specialist · 5+ Years
From early-stage startups to scaling SaaS platforms — I turn complex problems into clear, beautiful, and usable digital experiences.
About me
I'm Nazmul H. Shanto — a Senior Product Design Specialist with over five years of experience designing digital products across SaaS, AI tools, automation platforms, marketing tools, mobile apps, and websites.
My work spans customer support platforms, e-commerce experiences, event management systems, e-waste management solutions, and more. I thrive at the intersection of user needs and business goals — turning ambiguity into something people actually enjoy using.
I believe good design isn't decoration. It's a decision-making tool. Every pixel should earn its place.
Selected work
An e-commerce marketplace connecting African vendors and buyers with the world — covering UX, brand design, admin panel, and responsive web & mobile. Included competitor research, user flows, and lo-fi prototyping.
A comprehensive event management platform redesign — end-to-end flow from sign-up to task completion, covering web & mobile. Included heuristic evaluation, competitor research, and UX principles applied throughout.
An end-to-end e-waste management platform with admin & client modules, deep analytics, and a full onboarding-to-completion flow. Included user & business analysis and wireframing from the client's blueprint.
A live chat SaaS with AI agent & training features. Deep user research, mindmap analysis, wireframes, and prototype — streamlined into a polished, user-friendly holistic flow.
An AI-integrated EdTech platform for tracking student progress, scheduling classes, managing routines, and generating result sheets. Covered research, wireframing, UI design, and prototype.
A role-based call center platform for agents and admins — cellular call support, performance tracking, and overview dashboards. Designed end-to-end including prototype and landing page.
An employee rewards & recognition platform redesign — enhanced UX, defined the overall journey, and gamified the flow. Covered web and mobile versions.
AI agent builder feature inside MyAlice helpdesk — full agent creation journey with knowledge gap detection, in-depth AI training UX, market analysis, and wireframing.
Full website design for a photography & videography agency offering corporate shoots, studio rental, branding, social media, weddings & events. Competitor research, user flows, and wireframes included.
How I work
I start by deeply understanding the project scope, problem statement, and business context — before opening any design tool.
I conduct my own research — competitive analysis, user behaviour patterns, and domain context — to build a foundation for informed decisions.
I present lo-fi wireframes or rapid AI-assisted prototypes to align on direction early — before investing in high-fidelity execution.
Once direction is locked, I craft pixel-perfect high-fidelity designs — with real components, interactions, and edge cases considered.
Clean, annotated Figma handoff — with design tokens, specs, and a walkthrough so developers can build exactly what was designed.